Access4All - part of the service design

The South Moravian Region faces a challenge in linking the supply of social and health services with their potential users. Although there is a wide range of services, many residents are unaware of them or do not have effective access to them. This problem can affect all of us at different stages of our lives.

Often people only become interested in social and health services when they or their loved ones are in acute need. Such an approach often leads to finding inappropriate solutions or to frustration and exhaustion in trying to navigate the social and health assistance on offer. This approach is compounded by information overload and fragmentation of resources, which overwhelms users and prevents them from effectively accessing relevant information. 

The absence of a simple guide causes people to be unable to navigate the complex system of services effectively, leading to inefficient use of available resources and support.

Increasing the awareness of the inhabitants of the South Moravian Region about social and health services.

The project is divided into six phases:

• Initial strategic block
• Preparation of user research
• User research
• Second strategic block
• Design of possible solutions to the problem
• Evaluation of proposals and recommendations for further development

The project will bring significant improvements in people's information and access to social and health services. By proactively informing and pooling resources, people will be better prepared for changes in their lives and will not have to make decisions under pressure. 

Getting up-to-date and relevant information will be easier, reducing the stress and confusion of getting it. Improved communication between the health and social care sectors will improve the quality of care and enable doctors and nurses to deliver the services needed more effectively. Creating a system solution will ensure long-term sustainability and regular updates of information. 

Increased emphasis on prevention and early intervention will contribute to a better prepared population for ageing and care of loved ones. The use of digital technologies and community-based approaches will facilitate access to information for all citizens.

As part of the initial strategy block, we analysed the needs and expectations of key stakeholders and project partners and organised an initial framing workshop based on our findings.

The aim of the initial stakeholder interviews was to map the social and health frontier environment in JmK. To find out what are the needs of individual stakeholders, what are the problems of clients of existing services and what opportunities can be found in exploring the social-health frontier.

A user research is currently being prepared. Subsequently, its implementation will take place.

The ongoing progress of the project activities can be followed in a continuously updated online document. As each phase is completed, we will add key findings and shifts so that it is easy for the outside world to understand what phase the project is currently in and what we are currently working on.